Shipping policy

Where we deliver

We deliver to Peninsular Malaysia, Sabah, Sarawak and Labuan. We do not ship outside Malaysia yet.

Delivery charge

The delivery charge for your address is shown at checkout before you pay. It is added to your order total, and there is nothing further to pay on delivery.

How long it takes

We pack orders within 1 to 3 working days of payment.

• Peninsular Malaysia: usually 2 to 5 working days after dispatch.
• Sabah, Sarawak and Labuan: usually 5 to 10 working days after dispatch.

These are estimates, not guarantees. Public holidays and sale periods can add time. Perfume is a flammable liquid, so couriers may carry it by land or sea, which can make delivery to Sabah, Sarawak and Labuan slower.

Following your order

We email you when your order is placed, and you can see it under Account, then Orders. For a tracking number, message us on WhatsApp with your order number.

Address problems

Please check your address and phone number before you pay. If a parcel comes back to us because the address was wrong or nobody could receive it, we will contact you. Sending it again may cost a second delivery charge.

Late, missing or damaged parcels

If tracking has not moved for 10 working days, or your parcel arrives damaged, tell us and we will put it right under our refund policy.

Email orders@glemor.co or message us on WhatsApp at +60 12-898 9412.