Returns and refund policy

Damaged, faulty or wrong items

Tell us within 7 days of delivery, with your order number and a photograph of the problem. We will send a replacement or refund you in full, including the delivery charge. If we ask for the item back, we pay for the return.

Changed your mind

You may return an item within 7 days of delivery if it is unopened, unused and still sealed in its original packaging. You pay the return postage. We refund the price of the item, not the original delivery charge.

For hygiene reasons we cannot take back fragrance that has been opened or used, unless it is faulty. A discovery set must be returned complete.

How to return

• Contact us with your order number and the reason.
• We confirm the return and give you the return address.
• Pack the item safely and send it with a tracked service.

Please do not send anything back before we confirm the return.

Refunds

Refunds go back to the payment method you used, through Curlec. We send the refund within 7 working days of approving it. Your bank or e-wallet may take a further 5 to 10 working days to show it.

Cancelling an order

If your order has not been dispatched, message us as soon as you can and we will cancel it and refund you in full. Once it has been dispatched, it is handled as a return.

Your legal rights

Nothing in this policy takes away rights you have under the Consumer Protection Act 1999 or any other law that cannot be excluded.

Email orders@glemor.co or message us on WhatsApp at +60 12-898 9412.