Questions, answered.

Glemor is a fragrance brand offering a curated collection of scents for different moods, personalities and occasions. Discover your signature scent and express yourself through fragrance.

Consider the scent profile that best suits your preferences, such as floral, fruity, fresh, sweet or woody notes. You can explore our fragrance descriptions to find a scent that matches your personality and lifestyle.

Fragrance longevity varies depending on the scent, skin type, weather and application method. For best results, apply to pulse points such as your wrists and neck.

Yes. Our fragrance collection offers options for different occasions, whether you're heading to work, meeting friends or enjoying a special event.

You may explore our available discovery sets or visit our official pop-up booths to experience selected fragrances in person, subject to availability.

Yes. All products purchased through our official website are genuine Glemor products.

Store your fragrance in a cool, dry place away from direct sunlight, heat and humidity. Keep the bottle tightly closed when not in use.

Browse our website, select your preferred fragrance, add it to your cart and proceed to checkout. Follow the instructions to enter your delivery details and complete your payment.

You can place an order using the checkout options available on our website. Creating an account may provide additional convenience for managing your orders and personal details.

Please contact our customer service team as soon as possible if you wish to amend or cancel an order. Changes or cancellations are subject to the order's processing and dispatch status.

You may check your order status through your account, if this feature is available, or contact our customer service team with your order number.

Please check your email inbox and spam folder for updates. If you have not received further information, contact our customer service team for assistance.

Yes. You may add multiple products to your cart and complete your purchase in a single order, subject to stock availability.

We accept the payment methods displayed at checkout. Please refer to the available options before completing your purchase.

We use the payment facilities provided by our payment service provider to process transactions. Please ensure that you are accessing our official website when making a purchase.

Please check your payment details and ensure that your bank or payment provider has authorised the transaction. You may also try another available payment method. If the issue persists, contact our customer service team.

Please keep your payment confirmation or transaction reference and contact our customer service team. We will assist in checking the transaction and order status.

Discount codes and promotional vouchers are subject to the promotion announced. Please contact info@glemor.co before ordering for help with a valid offer. Terms and conditions, expiry dates and minimum spending requirements may apply.

We deliver to the locations available for selection at checkout. Please check the available delivery destinations before placing your order.

Shipping fees are calculated based on the delivery destination, order details and applicable shipping rates. The final fee will be displayed at checkout before payment.

Delivery timelines depend on the destination, courier service and order processing time. An estimated delivery timeframe will be provided where available.

Once your order has been dispatched, tracking information will be provided where available. You may use the tracking link to check your delivery status.

Free shipping may be available for selected promotions or orders that meet the applicable minimum spending requirements. Please refer to our current promotions and checkout information.

Please check your tracking information for the latest delivery updates. If your parcel has exceeded the estimated delivery timeframe, contact our customer service team for assistance.

Please contact our customer service team immediately. Address changes may be possible before the order is dispatched but cannot be guaranteed once the parcel is handed over to the courier.

Please check with your household members, reception or building management first. If the parcel is still missing, contact our customer service team with your order number and tracking details so we can assist with further checks.

Delivery dates and time slots depend on the courier service and may not be guaranteed. Please refer to the available delivery options at checkout.

Returns and exchanges are subject to Glemor's return policy. Due to the nature of fragrance products, eligibility may depend on whether the item has been opened, used or damaged. Please contact us before sending any product back.

Please contact our customer service team as soon as possible with your order number and clear photos or videos showing the issue. We will review the case and advise on the next steps.

We encourage customers to review the fragrance descriptions carefully before purchasing. Returns due to personal scent preferences are subject to our return policy.

Once a refund has been approved, processing time depends on the payment method and financial institution. Our customer service team will advise you of the applicable process.

Refunds for shipping fees depend on the circumstances of the return and our refund policy. Please contact our customer service team for clarification.